keeoke.com is committed to providing high-quality men’s and women’s apparel and satisfactory after-sales service. This Return & Refund Policy stipulates the eligible conditions, procedures, and time limits for returning or exchanging products purchased on keeoke.com, protecting the legitimate rights and interests of all customers.
1. Contact Information for After-Sales
Customer Service Email: fnapmvicti14@hotmail.com Customer Service Phone: 610-816-4913 Business Address: 9181 W Phillips Dr,LITTLETON,CO
2. Return Eligibility & Time Limit
Customers may apply for returns or exchanges within 30 calendar days from the date of receiving the goods. To be eligible for return, all apparel items must be unworn, unwashed, undamaged, and unaltered, with all original tags, labels, packaging, and accessories intact. Products marked as final sale, clearance items, customized products, and intimate apparel are non-returnable and non-exchangeable for hygiene and sales regulations.
3. Valid Return Reasons
We accept returns for the following valid reasons: product quality defects, wrong size or style shipped by our error, significant inconsistency between the received product and website description, and damaged products during transportation. For personal reasons such as inappropriate size or dislike of style, we also accept returns in compliance with the above intact product conditions, and customers shall bear the return shipping fees.
4. Return Procedure
First, submit a return request via our website customer service or contact our support team through the provided email and phone number. Please provide your order number, product photos, and return reason for verification. After we approve your return application, you will receive a return shipping address. Send the product back in secure packaging, and retain the return tracking slip. We will inspect the returned item within 3–5 business days after receiving your package.
5. Refund Rules
Approved refunds will be processed to your original payment method within 5–10 business days after product inspection. The refund amount includes only the product price; original shipping fees are non-refundable unless the return is caused by our company’s errors. For defective products or our shipping mistakes, we will bear the return shipping fees and provide full refunds or free exchanges.
6. Rejected Returns
We reserve the right to reject return requests if the returned products are worn, washed, damaged, missing tags or original packaging, exceed the return time limit, or are final-sale items. Rejected products will be sent back to customers at the customer’s expense.